At softxraft we pride ourselves in offering the highest quality of merchandise. If you are not absolutely delighted with your purchase, return the item in its original condition within 30 days. Tag must still be attached. Once the product is received, you will receive a refund in the form of original payment within 7 business days, or the option of an exchange.
*ALL SALE ITEMS ARE FINAL SALE*
1- REQUEST A RETURN
Please email us at [email protected] with a request to return/ exchange your purchase.
Safely pack the items you wish to return and include the invoice. If you no longer have the original packaging please follow USPS, UPS or FedEx guidelines and package your items appropriately.
Affix the printed label on to the package and seal it. Make sure to cover or block out any previous shipping labels. Drop off at the nearest USPS, UPS or FedEx ground location.
4-EXCHANGE CREDIT OR REFUND
Once we receive your package we will email you to confirm its arrival. Full priced items qualify for an exchange, store credit, or a full refund issued within 7 days of receiving the product. All items purchased on sale or during a sale qualify for exchange or store credit, unless noted as final sale.
For any other inquiries please email us at [email protected]